wh777 Privacy Policy

Overview and Data Controller

This Privacy Policy applies to all personal data processed by wh777 in connection with the operation of the wh777 online casino and sports betting platform accessible at wh777.pro (the "Platform"). For the purposes of this Policy, wh777 acts as the data controller — meaning wh777 determines the purposes for which, and the manner in which, your personal data is processed.

By registering an account on the wh777 platform, making a deposit, placing a wager, or otherwise using any part of the Service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you should not register an account or continue using the wh777 platform. If you have an existing account and wish to withdraw consent, please contact the wh777 privacy team using the contact details in Section 13 of this Policy.

Data We Collect

wh777 collects the following categories of personal data from users of the platform. The specific data collected at any stage depends on the nature of your interaction with the wh777 Service:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (required for 21+ age verification)
• Pakistani CNIC number, passport number, or driving licence number (as provided during KYC)
• Nationality and country of residence
• Username chosen at registration

2.2 Contact Data

• Registered Pakistani mobile phone number (Jazz, Zong, Telenor, or Ufone)
• Email address (if provided)
• Residential address (as provided during KYC verification)

2.3 Financial Data

• JazzCash and EasyPaisa mobile wallet account details associated with deposits and withdrawals
• HBL, UBL, or Meezan Bank account details provided for bank transfer withdrawals
• Raast payment identifier (where used)
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment methods used

2.4 Gaming Activity Data

• Complete betting history across all wh777 products including cricket betting, slots, virtual casino, lottery, and live dealer games
• Game session durations and frequency data
• Bonus claims, wagering progress, and promotional activity history
• Responsible gaming tool settings including deposit limits and self-exclusion status

2.5 Technical and Device Data

• IP address at time of login and each session
• Device type, operating system, and browser version
• Mobile network operator (where identifiable)
• Session timestamps, page views, and navigation paths within the wh777 platform
• Cookie and tracking technology data as described in Section 9

2.6 Communications Data

• Transcripts and records of live chat support interactions with the wh777 support team
• Email correspondence sent to or received from wh777
• Records of any complaint submissions or dispute notifications

How We Collect Your Data

wh777 collects personal data through the following channels and mechanisms:

• Direct collection at registration: When you create a wh777 account, you provide identity, contact, and demographic data directly through the registration form.
• KYC verification submissions: When you submit identity documents (CNIC, passport, utility bills) to complete the wh777 KYC process, we collect and process the personal data contained within those documents.
• Payment transactions: When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or any other supported payment method, financial data associated with that transaction is captured and recorded.
• Platform usage: As you navigate and interact with the wh777 platform — playing games, placing bets on PSL or international cricket markets, spinning slots, or participating in lottery draws — your gaming activity and session data are automatically recorded by our systems.
• Cookies and tracking technologies: The wh777 platform uses cookies and similar technologies to collect technical and device data as described in Section 9 of this Policy.
• Customer support interactions: When you contact the wh777 support team via live chat or email, the content of those communications and any data you provide within them is collected and stored.
• Third-party verification providers: Where wh777 uses third-party identity verification or fraud prevention services to assist with KYC and AML compliance, those providers may supply wh777 with additional data points to verify the information you have provided.

How We Use Your Data

wh777 processes your personal data for the following defined purposes. We do not use your data for any purpose that is incompatible with those stated below without first obtaining your consent or establishing a separate lawful basis for processing:

• Account management and service delivery: To create, maintain, and administer your wh777 account, authenticate your identity at login, process deposits and withdrawals in PKR, and provide you with access to all wh777 gaming products including cricket betting, slots, virtual casino, and lottery.
• Identity verification and KYC compliance: To verify your identity and age (21+ requirement) in accordance with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations that apply to wh777 as an internationally licensed gaming operator.
• Transaction processing and financial record-keeping: To process your deposits and withdrawals accurately and maintain financial records as required by applicable law and regulatory standards.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct on the wh777 platform. IP addresses and device fingerprints are used as part of this process.
• Responsible gaming compliance: To monitor gaming activity patterns that may indicate problem gambling behaviour, enforce deposit and loss limits you have set, administer self-exclusion requests, and comply with responsible gaming obligations.
• Customer support: To respond to your queries, complaints, and support requests submitted via live chat or email, and to maintain records of those interactions for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the functionality, content, and user experience of the wh777 platform.
• Marketing communications: Where you have opted in to receive promotional communications, to send you information about wh777 bonuses, promotions, PSL betting offers, and platform updates. You may opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

wh777 relies on the following legal bases for processing your personal data, depending on the specific purpose for which it is being processed:

• Contractual necessity: Processing your identity, contact, financial, and gaming activity data is necessary for wh777 to perform its contractual obligations to you under the wh777 Terms & Conditions — including creating your account, processing transactions, and providing access to gaming services.
• Legal obligation: Processing for KYC identity verification, AML transaction monitoring, and retention of financial records is required by applicable regulatory and legal obligations binding on wh777 as a licensed gaming operator.
• Legitimate interests: Processing technical, device, and behavioural data for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of wh777's legitimate interest in maintaining a secure, fair, and compliant gaming environment for all users.
• Consent: Processing your data for direct marketing communications is carried out on the basis of your explicit opt-in consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing and Disclosure

wh777 does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal data may be shared only in the following limited circumstances:

• Payment processing partners: Your financial data is shared with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and GrabPay solely to the extent necessary to process your deposits and withdrawals. These providers are bound by their own privacy and data protection obligations.
• Identity verification and KYC providers: wh777 may share identity document data with third-party KYC and AML compliance service providers for the purpose of verifying your identity and screening against sanctions lists and politically exposed person (PEP) databases.
• Game software providers: Where you access third-party casino games integrated into the wh777 platform (for example, live dealer games or slot titles from third-party studios), limited session and gameplay data may be shared with those providers to facilitate game functionality.
• Fraud prevention networks: wh777 participates in industry fraud prevention networks and may share anonymised fraud signals with other operators to protect the gaming ecosystem from serial fraudsters and money launderers. No personally identifiable data is shared in this context without a specific legal basis.
• Legal and regulatory authorities: wh777 may disclose your personal data to law enforcement agencies, gaming regulators, tax authorities, or courts where required to do so by a valid legal order, regulatory directive, or applicable law. wh777 will notify you of any such disclosure to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the wh777 business, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.

Data Retention

wh777 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal, regulatory, and audit requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active wh777 account plus a minimum of five (5) years following account closure, in accordance with standard AML and regulatory record-keeping requirements applicable to licensed gaming operators.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations. Certain regulatory frameworks may require longer retention periods, in which case the longer period will apply.
• Gaming activity data: Retained for the duration of your active account plus three (3) years following account closure, to support responsible gaming monitoring, dispute resolution, and regulatory audits.
• Customer support records: Retained for three (3) years from the date of the support interaction, to support dispute resolution and quality assurance processes.
• Marketing consent records: Retained for as long as your consent remains active, plus a reasonable period following withdrawal of consent to document compliance.
• Technical and device data: Retained for a rolling twelve (12) month period for fraud prevention and security purposes, after which it is automatically deleted or anonymised.

When personal data is no longer required for any of the purposes described above and no longer required by law to be retained, wh777 will securely delete or irreversibly anonymise it in accordance with industry-standard data destruction procedures.

Data Security

wh777 implements and maintains a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and the wh777 platform is protected using industry-standard Transport Layer Security (TLS) encryption. The wh777 platform enforces HTTPS across all pages and API endpoints.
• Encryption at rest: Sensitive personal data including identity documents, financial account details, and passwords are stored using strong encryption at rest within wh777's secure data infrastructure.
• Access controls: Access to personal data within wh777's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Password security: User account passwords are stored as salted cryptographic hashes. wh777 staff members cannot view your plain-text password under any circumstances.
• Fraud and intrusion monitoring: wh777 operates continuous monitoring systems to detect and respond to potential security incidents, including unauthorised access attempts, unusual login patterns, and data exfiltration indicators.
• Third-party security audits: wh777's security infrastructure is subject to periodic third-party security assessments to identify and address vulnerabilities proactively.

Cookies and Tracking Technologies

The wh777 platform uses cookies and similar tracking technologies to deliver, improve, and secure the Service. A cookie is a small text file stored on your device when you visit a website. wh777 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the wh777 platform to function correctly. They enable core functionality such as user authentication, session management, and security enforcement. These cookies cannot be disabled without rendering the platform non-functional.
• Functional cookies: These cookies remember your preferences and settings on the wh777 platform, such as your preferred language, display settings, and responsible gaming tool configurations, to provide a more personalised experience.
• Analytics cookies: wh777 uses first-party analytics cookies to collect aggregated, anonymised data about how users navigate and interact with the platform. This data is used exclusively to improve platform design, content, and performance. No personally identifiable information is shared with external analytics providers.
• Security and fraud prevention cookies: These cookies help wh777 identify and prevent fraudulent activity, detect unusual login behaviour, and protect the integrity of user accounts and transactions on the platform.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies may impair or prevent your ability to access and use the wh777 platform. Blocking analytics or functional cookies will not affect your core access to the Service.

Your Privacy Rights

As a user of the wh777 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the wh777 privacy team using the details in Section 13. wh777 will respond to all verified privacy rights requests within 30 calendar days of receipt:

• Right of access: You have the right to request a copy of all personal data that wh777 holds about you, together with information about how it is processed and on what legal basis.
• Right to rectification: If any personal data wh777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that wh777 delete your personal data. This right is subject to limitations where wh777 is required to retain data by law — for example, financial transaction records subject to AML retention obligations cannot be erased on request.
• Right to restrict processing: You have the right to request that wh777 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to its processing pending verification of wh777's legitimate grounds.
• Right to data portability: Where processing is carried out on the basis of your consent or a contract, and is automated, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing carried out on the basis of wh777's legitimate interests, subject to wh777 demonstrating compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Minors and Age Restriction

The wh777 platform is strictly intended for adults aged 21 and above. wh777 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the wh777 account registration and KYC process, and accounts belonging to individuals who are found to be under the age of 21 will be immediately suspended and all associated balances voided.

If you are a parent or guardian and believe that a minor under your care has registered an account on the wh777 platform or submitted personal data to wh777 without your knowledge or consent, please contact the wh777 privacy team immediately at the contact details provided in Section 13. wh777 will investigate the matter promptly and take appropriate action, including deletion of any personal data collected from the minor in question.

Changes to This Policy

wh777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features and functionality of the wh777 platform. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way wh777 processes your personal data — wh777 will provide notice to registered users through one or more of the following channels prior to the changes taking effect: a notification displayed upon login to the wh777 platform, an announcement in the wh777 notifications section, or direct communication to your registered contact details.

Your continued use of the wh777 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the updated Policy, you should cease using the wh777 platform and request account closure in accordance with the wh777 Terms & Conditions.

Contact the Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wh777 processes your personal data, you may contact the wh777 privacy team through the following channels:

• Live Chat: Available 24/7 directly from the wh777 platform. For urgent privacy-related concerns such as suspected unauthorised access to your account, live chat is the fastest contact channel.
• Email: [email protected] — Please include "Privacy Request" in the subject line of your email, along with your registered username and a clear description of your request or concern. wh777 aims to acknowledge all privacy-related email enquiries within 3 business days and to resolve them within 30 calendar days.

When submitting a privacy rights request (for example, a request for data access, rectification, or erasure), wh777 may need to verify your identity before processing the request. This is to protect your data from unauthorised access by third parties falsely claiming to act on your behalf. Identity verification for privacy requests may be completed via the wh777 KYC process or by confirming account-specific information.

This Privacy Policy was last reviewed and updated on 1 January 2026. By using the wh777 platform on or after this date, you confirm that you have read and understood this Privacy Policy in full.